Introduction

1. What Information We Collect

2. How We Collect Information

3. Why We Collect Information

4. Cookies and Analytics

5. Disclosure of Personal Information

6. Security of Personal Information

7. Access and Correction

8. Changes to this Privacy Policy

9. Contact Us
   
   

1. Introduction
Outdoor Nation Pty Ltd ("Outdoor Nation", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit the TrailBit™ website, contact us, or otherwise interact with us. We are committed to managing personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) (Australia). By using the TrailBit™ website or contacting us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.our warranty claim.

2. What Information We Collect
The personal information we collect depends on how you interact with us.
We may collect personal information that you voluntarily provide, including:

• your name;

• your email address; and

• any information you choose to include in your enquiry or message submitted through our contact form or by email.

When you visit the TrailBit™ website, we may also automatically collect certain technical information, including:

• your IP address;

• browser type and device information;

• pages visited and time spent on our website;

• referring website information; and

• other website usage statistics collected through cookies and analytics services.

We do not collect payment information or process online purchases through the TrailBit™ website.

3. How We Collect Information
We generally collect personal information directly from you when you:

• submit an enquiry through our contact form;

• contact us by email;

• communicate with us regarding a warranty enquiry or other customer support request; or

• otherwise correspond with us.

We also collect certain technical information automatically when you visit the TrailBit™ website through cookies, analytics tools and similar technologies. Where reasonable and practicable, we will collect personal information directly from you. If we receive personal information from another source, we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable privacy laws.

4. Why We Collect Information
We collect and use personal information for purposes including:

• responding to enquiries submitted through our website or by email;

• providing customer support and responding to warranty enquiries;

• improving our products, services and website;

• monitoring and analysing website performance and usage;

• maintaining the security and functionality of our website; and

• complying with our legal and regulatory obligations.

We will only use your personal information for the purpose for which it was collected, or for a related purpose where permitted or required by law. We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Cookies and Analytics
The TrailBit™ website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us improve its performance. Cookies are small text files that are stored on your device when you visit a website. They may be used to remember your preferences, measure website traffic and provide website analytics. We may use third-party analytics services, such as Google Analytics, to collect information about how visitors use our website. This information may include your IP address, browser type, device information, pages visited, time spent on the website and other anonymous usage statistics. You can choose to disable or restrict cookies through your web browser settings. However, doing so may affect the functionality of certain parts of the TrailBit™ website.

6. Disclosure of Personal Information
We may disclose your personal information to trusted third-party service providers who assist us in operating our business or maintaining the TrailBit™ website. These service providers may include website hosting providers, email service providers, information technology support providers and website analytics providers.
We may also disclose personal information where:

• you have given your consent;

• the disclosure is required or authorised by law; or

• the disclosure is reasonably necessary to protect our legal rights or the rights, property or safety of others.

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with applicable privacy laws.

7. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information submitted through the TrailBit™ website or by email is stored using appropriate physical, electronic and administrative safeguards designed to protect its security. While we take reasonable measures to safeguard personal information, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us. We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our legal rights.

8. Access to and Correction of Personal Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
You may request access to the personal information we hold about you or request that we correct any inaccurate, incomplete or out-of-date personal information by contacting us using the details provided below. We will respond to your request within a reasonable period and, where permitted by applicable privacy laws, may refuse a request for access or correction. If we refuse your request, we will explain the reasons for our decision where required by law. If you have any questions, concerns or complaints about how we collect, use or handle your personal information, please contact us. We will investigate your enquiry or complaint and respond within a reasonable time.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, our website, applicable laws or our privacy practices. Any updated version will be published on the TrailBit™ website and will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.

10. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Email: privacy@trailbit.com.au
Website: www.trailbit.com.au

Postal Address:
Outdoor Nation Pty Ltd
PO Box 382 Surry Hills
NSW 2010 Australia

We will consider all privacy enquiries and complaints and respond within a reasonable period in accordance with applicable privacy laws.